Terms & Policies

Terms of Service

YahinLo is a local business discovery and connection platform. We help customers find nearby shops and riders who can deliver from them — we are not a seller, and we are not a party to the transaction between a customer and a shop.

Shops listed on YahinLo are independent businesses. Each shop is solely responsible for the products it lists, their pricing and availability, their quality and condition, and for fulfilling any order a customer places with it.

Riders on YahinLo are independent providers of pickup and delivery services. A rider accepting a delivery is responsible for completing that delivery safely and in reasonable time; YahinLo does not employ riders.

Payment for orders is handled directly between the customer and the shop (or rider, for delivery charges), most commonly as cash on delivery/pickup. YahinLo does not process, hold, or guarantee any payment made between customers, shops, and riders.

By creating an account, you agree to use YahinLo honestly: accurate information at signup, no fraudulent orders or listings, and respectful conduct toward other users. We may suspend or remove accounts that violate this.

YahinLo does not guarantee that any transaction, communication, or agreement made through or alongside the platform (including outside the app, such as by phone or WhatsApp) will be completed, accurate, or dispute-free. Our role is to facilitate the connection, subject to applicable law.

These Terms, together with the Privacy Policy, Seller/Merchant Agreement, Disclaimer, User-Generated Content Policy, Complaint/Dispute Policy, Business Verification Policy, Refund/Transaction Disclaimer, and WhatsApp/Contact Disclaimer below, form the full agreement between you and YahinLo.

Privacy Policy

We collect the information you give us directly — name, phone number, email, and, for shops and riders, verification documents (photos) submitted for approval — plus information generated by using the app, such as order history, delivery locations, and live location while a delivery is active.

We use this information to operate the marketplace: to connect customers with nearby shops, to let riders find and complete deliveries, to verify shop and rider identities, and to show you your own order and delivery history.

Live location is shared only for the duration of an active delivery, so a customer can track their rider and a rider can navigate to a pickup or drop-off. It is not shared with other users or retained for any purpose beyond that delivery.

We do not sell your personal information to third parties. We share only what is necessary for the platform to function — for example, a customer sees a rider's name and live location during an active delivery, and a shop sees the contact details needed to fulfill an order.

You can request a copy of your data or ask us to delete your account by contacting us through the app. We retain records as needed to resolve disputes, prevent fraud, and comply with applicable law.

This policy may be updated as the platform grows; material changes will be reflected in a new terms version and, where required, notified in-app.

Seller/Merchant Agreement

By registering a shop on YahinLo, you confirm that you are authorized to operate that business and to list the products you add.

You are solely responsible for: the accuracy of your shop and product listings; setting and honoring your own prices; the quality, safety, and legality of everything you sell; having stock available for what you list as in-stock; and fulfilling orders you accept in a timely manner.

YahinLo does not inspect, test, or certify products listed by shops beyond the business verification described in the Business Verification Policy below. Listing a product on YahinLo is not an endorsement of it by YahinLo.

You agree not to use YahinLo to list counterfeit, stolen, illegal, or prohibited goods. YahinLo may remove listings or suspend shop accounts that violate this without prior notice.

YahinLo may charge fees or commissions for use of the platform in the future; any such fees will be communicated to shops in advance and are not part of this agreement until introduced separately.

Disputes between a shop and a customer over an order are primarily the shop's responsibility to resolve; see the Complaint/Dispute Policy for how YahinLo assists.

Disclaimer

YahinLo is provided on an "as available" basis. We do our best to keep listings, prices, availability, and delivery estimates accurate, but we cannot guarantee they are always correct or up to date — this information is supplied and maintained by independent shops and riders.

YahinLo is not responsible for the quality, safety, legality, or fitness of any product sold by a shop, nor for the conduct of any shop, rider, or customer on or off the platform.

YahinLo is not liable for losses arising from a shop's failure to fulfill an order, a rider's failure to complete a delivery, incorrect information provided by a user, or any transaction, communication, or agreement made outside the app.

To the fullest extent permitted by applicable law, YahinLo's liability for any claim relating to use of the platform is limited to facilitating a resolution between the relevant users — not to compensating for the underlying transaction.

User-Generated Content / Review Policy

Reviews, ratings, and any photos or text you submit about a shop, product, or rider must be honest, based on your own experience, and free of abusive, defamatory, or unlawful content.

YahinLo does not write or edit reviews on behalf of users and does not guarantee that reviews are accurate — they reflect the opinion of the person who posted them.

YahinLo may remove reviews or other user-generated content that violate this policy (fake reviews, harassment, spam, or content unrelated to an actual order/delivery) and may suspend accounts that repeatedly post such content.

By submitting a review or other content, you grant YahinLo permission to display it on the platform in connection with the shop, product, or rider it concerns.

Complaint/Dispute Policy

If an order doesn't go as expected, first contact the shop directly (or the rider, for a delivery issue) — most issues are theirs to resolve since the transaction is between you and them.

If that doesn't resolve it, you can report the shop, product, or rider through the app's report feature. Our team reviews reports and may contact the parties involved, request more information, or take action against an account that repeatedly causes valid complaints.

YahinLo acts as a facilitator in disputes, not an arbitrator or guarantor — we do not refund money, compensate for losses, or force a shop or rider to take a specific action, except where we choose to assist as a courtesy or where applicable law requires otherwise.

Serious or repeated complaints against a shop or rider may result in suspension or removal from the platform.

Business Verification Policy

Shops and riders go through a verification step before their account is approved: shops submit proof of their business (such as a shop-front photo), and riders submit a selfie and ID (CNIC) photos.

Verification confirms that a shop or rider plausibly is who they say they are and operates where they say they do — it is not an audit of their finances, legal standing, or product quality, and is not a guarantee of their reliability.

YahinLo may request additional verification at any time, and may suspend an account whose verification is found to be false, expired, or misleading.

Verification photos and identity documents are stored securely and are only visible to YahinLo's admin team for the purpose of verification and dispute investigation — never shown to other customers, shops, or riders.

Refund/Transaction Disclaimer

Payment for orders is typically made directly to the shop or rider (for example, cash on pickup or delivery) and is not processed by YahinLo. Refunds, if any, are between you and the shop or rider — YahinLo does not hold funds and cannot issue a refund on their behalf.

If a shop agrees to a refund or exchange, that agreement is between the customer and the shop; YahinLo can help pass along a complaint but cannot compel or process the refund itself.

Delivery charges paid to a rider are separate from the price of goods and are likewise a direct arrangement between the customer and the rider.

Always confirm price, quantity, and condition of goods at pickup/delivery before completing payment — YahinLo strongly recommends this to avoid disputes.

WhatsApp/Contact Disclaimer

YahinLo may show a shop's or rider's phone number or a WhatsApp contact link to make it easier for customers to reach them directly, for example to confirm an order or ask a question.

Any conversation, agreement, order, or payment made over WhatsApp, phone call, SMS, or any other channel outside the YahinLo app is between the users involved — YahinLo is not a party to it, does not monitor it, and cannot be held responsible for what is said or agreed there.

Do not share sensitive information such as passwords or payment card details over WhatsApp or phone with another user. YahinLo will never ask for this information through any channel.

Misuse of contact details shared through YahinLo (spam, harassment, or solicitation unrelated to an order) can be reported and may result in account suspension.