Delete Your Account
This page explains how to request deletion of your YahinLo account and the personal data associated with it. It covers all three YahinLo apps: the customer app (com.yahinlo.customer), the rider app (com.yahinlo.rider), and the seller app (com.yahinlo.seller).
How to request deletion
Email support@yahinlo.com from the email address on your account (or include the phone number you signed up with), and let us know which app your account is on — customer, rider, or seller — with the subject line “Delete my account”. We may ask a follow-up question to confirm it’s really you before processing the request.
Requests are processed within 30 days of confirmation.
What gets deleted
Your name, phone number, email address, and password are permanently deleted from our systems for every account type. Depending on which app your account is on, we also delete:
- Customer: profile photo, saved addresses, location history, and delivery/order history.
- Rider: selfie photo, CNIC front/back photos, live and historical location data, and delivery history.
- Seller: selfie photo, CNIC front/back photos, shop proof photo, and shop/product listings.
What we may retain
As described in our Privacy Policy, we may retain minimal order/transaction records where needed to resolve an open dispute, prevent fraud, or comply with applicable law — kept only as long as legally necessary, and not used for any other purpose after your account is deleted.